Shipping Policy

Last Updated: June 21, 2026

At RawPetsExpress, we're committed to delivering your order as quickly and safely as possible.

Order Processing

• Orders are processed within 1–3 business days after payment is received.

• Orders placed on weekends or holidays will be processed on the next business day.

• Once your order has shipped, you will receive a confirmation email with tracking information.

Shipping Times

Estimated delivery times:

• United States: 7–15 business days

• Canada: 8–18 business days

• United Kingdom: 7–15 business days

• Australia: 8–18 business days

• Europe: 8–20 business days

• Other International Locations: 10–25 business days

Please note that delivery times are estimates and may vary due to customs processing, weather conditions, holidays, or carrier delays.

Shipping Costs

FREE Standard Shipping is available on all orders.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email. Please allow 2–5 business days for tracking information to update.

Shipping Delays

Although we strive to deliver every order on time, delays may occasionally occur due to:

• High shipping volumes

• Customs processing

• Severe weather

• Carrier delays

• Public holidays

We appreciate your patience and understanding.

Incorrect Shipping Address

Customers are responsible for providing an accurate shipping address. If an incorrect or incomplete address is entered, additional shipping charges may apply if the package needs to be reshipped.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us within 7 days of the expected delivery date.

Please include:

• Your order number

• Photos (if applicable)

• A brief description of the issue

We'll work with the shipping carrier to resolve the issue as quickly as possible.

Multiple Shipments

If your order contains multiple items, they may arrive in separate packages depending on supplier availability and warehouse locations.

Contact Us

If you have any questions regarding your order or this Shipping Policy, please contact us:

Email: usashopifyshop@outlook.com

We aim to respond to all inquiries within 24–48 business hours.